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  • I want to treat someone to bubble tea. How can I do that with Joel's BTea?
    How nice! You can do so by ordering online. At checkout, do remember to indicate where you want the bubble tea or cakes to be delivered. When we receive your order, we will call you to confirm the delivery address.
  • Can I order a large number of drinks for events or fundraisers?
    Yes you can! We provide large quantities of bubble tea for events and fundraisers. Please contact us at JoelBT.dream@gmail.com if you are interested in finding out more.
  • Do you ship your bubble tea and cakes?
    We do not ship. Our bubble teas are best when consumed on the same day they are made. The logistical problems getting the cakes to arrive fresh and undamaged have simply proved to be too difficult to solve.
  • How do I place an order?
    There are 2 ways to do this: - Order through our online shop @ elizabethashleigh0.wixsite.com/joel-btea - Order through my Instagram page @ www.instagram.com/joels.btea/ All orders must be made at least five (5) days before intended pick-up date.
  • If there is a consumption problem, how could I react?"
    If any consumption problem do occur, do contact us via these two ways. 1) Our main office line at +6 082 223 445. We are open Monday to Sunday from 10am to 10pm. or 2) Visit our online shop @ elizabethashleigh0.wixsite.com/joel-btea/contact to submit your concern. We will attend to your inquiries as soon as we can!
  • What payments do you accept?
    At Joel's BTea.com, we accept cash, online trasnfer, debit.credit card, Sarawak Pay and BOOST. Do note however that we accept cash only for over-the-counter transactions.
  • What if I don’t want caffeine in my drink?
    No problem. You can order our fruit tea which is brewed with herbal tea which contains absolutely no caffeine.
  • Do you offer Birthday Freebies?
    We do not offer Birthday Freebies at this moment. But our Team is working hard on getting something really exciting ready for our 1st anniversary so be on the lookout for it!
  • What is the Classic Milk Tea?
    Classic Milk Tea is how bubble tea was first conceived: Brewed black tea + sweetener + non-dairy creamer + tapioca bubbles=Classic Milk Tea. At Joel's BTea, our milk tea is shaken with ice or we can serve it hot as well.
  • Do you also deliver?
    Yes we do! We work together with major food delivery services for our deliveries.
  • Can I pre-order the cakes?
    Yes, you can pre-order our cakes for future dates. The earliest scheduled pickup times we can accommodate is 9:30am in our Birhgton Square branch. - Pre-orders can be 100% refunded if cancelled 48 hours before the pick up or delivery date/time. - If orders are not picked up within 2 hour of scheduled time, Joel's BTea reserves the right to sell orders. - Sorry, no refunds or credits for no shows or same day cancellations. Cakes are perishable and cannot be kept overnight for delayed pick-up. Joel's BTea does not offer refunds based upon customer error or palette preferences. There are many opportunities to sample our products to make sure you will like what you order. Most items such as bubble teas and cakes are available for individual purchase in-store. Please note: We have a first-come first-served policy. We CANNOT set aside cakes if you are not in-store or purchase through our “Order Online” option.
  • What is bubble tea?
    Bubble tea also known as pearl milk tea, boba milk tea, or boba originates from Taiwan in the early 1980s. It is non-alcoholic and non-carbonated. The tea is sweet, though it has less sugar than a typical soft drink.
  • Where are the products manufactured?
    As much as possible, we strive to support locally produced products.
  • What are tapioca pearls?
    Tapioca pearls or tapioca balls, is derived from the starch of the cassava root which makes the bubbles gluten-free and almost protein-free. It is produced by passing the moist starch through a sieve under pressure. When cooked perfectly, Tapioca pearls becomes a sweet chewy ball with a gummy-bear like texture about 1/4 of an inch in diameter. Tapioca pearls are chewy, almost like gummy bears, but softer. It can be added to any drink: hot tea, iced tea, slushes, smoothies and shakes. When pearls are added to a drink, it adds a texture that is a fun twist to the drink. Because the size of the tapioca pearls is larger than your typical straws, bubble tea drinks usually come with fat straws to allow the bubbles to travel through.

SHOP:

OPENING HOURS:

ADDRESS:

GET IT FRESH:

Monday to Sunday :

10 am - 10 pm

City Centre:

38, Carpenter Street, Kuching

Brighton Square :

Sublot 28, Block 16,

Brighton Square KCLD,

Jalan Song, Kuching

ICOM Square :

D48, Ground Floor, Block B,

ICOM Square, Kuching

Gala City :

Lot 8, Block B1, Gala City,

Jalan Datuk Tawi Sli, Kuching

Thank you. We'll be in touch with you soon.

© 2023 by Joel's BTea. Proudly created with Wix.com

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